Return Policy

 

Return Merchandise Authorization Number is required for all returns. You must obtain a Return Merchandise Authorization (“RMA”) number within our return policy period of 30 days. Hemosure, Inc. will not accept any returns without prior authorization and an RMA number. All returns are subject to approval by Hemosure, Inc.. Please call Hemosure, Inc. at (888) 436-6787 to obtain your RMA number. Please have your order number available.

 

Original packaging due to the nature of test kits, all returned items must be in their original packaging. Any product received by Hemosure, Inc. opened will be immediately discarded and client will be notified. You must include RMA number, original packing slip, and product inserts and any other accessory that was initially shipped. Hemosure, Inc. may refuse the request of return merchandise if product was not returned with the complete package.

 

Return Merchandise Authorization Number are valid for 15 days only which means Hemosure, Inc. needs to receive your return products within 15 days after the RMA number is issued.

 

Shipping Policy
Orders received before 12:00 pm will be processed and shipped out in most cases the same business day if not the following business day, pending availability.

 

Shipping Method depends on the item(s) you purchase on www.hemosure.com and the location to which the items will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual shipping charges appear in your cart. You will be provided with the total shipping cost for your order during checkout.

 

48 Contiguous United States
Ground You can expect your order to arrive within 7 to 10 business days following shipment. Business days are Monday-Friday, excluding federal holidays within the United States.
3 Day Select You can expect your order to arrive within 3 business days following shipment. Business days are Monday-Friday, excluding federal holidays within the United States.
2nd Day Delivery You can expect your order to arrive within 2 business days following shipment. Business days are Monday-Friday, excluding federal holidays within the United States.
Overnight Delivery You can expect your order to arrive within 1 business days following shipment. Business days are Monday-Friday, excluding federal holidays within the United States.